Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at alumni@hminet.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Unfortunately, we cannot accept returns on sale items.

To initiate a return or exchange, please complete the following steps:

  1. Send an email with your return/exchange request to alumni@hminet.org.
  2. In your email, include the reason you are returning/exchanging and if you'd like the refund to be retuned to the original payment method, or if you'd like to exchange for a different item. We will email you once your return request has been accepted.
  3. Package your items and take them to your local post office. Send them to HMI at 531 County Rd. 5A Leadville, CO 80461. Please write HMI Store on your package in large letters so that we know it is a return/exchange. 
  4.  Once we receive your package, we will process the return/exchange.

You can always contact us for any return question at bdonovan@hminet.org.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.